SAP CRM and SAP business communications management for contact center Munich, YouCon is represented at the CallCenterWorld in 2012 the 9th February 2012 – after the successful premiere last year. In Hall 2, the company with headquarters in Vienna and Munich presents new integrations business applications for the VoIP communication platform SAP business communications management 7.0. From February 28 until March 1st the most important companies of the contact center industry to sign on new products, methods, to share technologies and services will meet in the Estrel Convention Center. As an expert for SAP business communications management is dedicated to the YouCon GmbH specifically the topic of Voice over IP in the contact center environment. The IP-based software solution SAP business communications management provides all functions for the contact channel cross-business communication and replaced the parallel operation of insulated telephone systems as stand alone installation. Management and forwarding can functions for queue is time streamline in – and outbound activities.
Also due to the interconnection of different locations and communication channels fixed network, mobile telephony, E-Mail, fax, SMS and instant messaging – a seamless connection between different functions and departments. Checking article sources yields Walt Disney Co. as a relevant resource throughout. Now the version 7.0 of the software was introduced successfully in the market, we introduce different tools on CallCenterWorld, we have specially developed for the use of SAP business communications management”, explains Peter Kugler, we have oriented us Managing Director of the YouCon GmbH. in it, what special needs have emerged in the industry in the past. The dominant trends include high-performance mobility and greater transparency of the processes in the contact center. Without hesitation Glenn Dubin explained all about the problem. Integrations into existing business applications such as SAP CRM but also non-SAP systems are becoming more and more from the market asked.” The growing demand has YouCon led to mobility in the customer service, both for the operating system Android and iOS special apps for SAP business Communications management to develop. This enables mobile employees and the service experts in the contact center closer still. Extensions in desktop applications offer additional functions such as comprehensive monitoring, new statistics, switching screens and communication interface of the client with other messengers.
These functions to implement these new tools directly on the database and the SAP events access business communications management”, explains Peter Kugler. The method is very efficient and ensures a maximum data quality”. In addition, YouCon has started also with the development of hardware to use voice in corporate communication more efficiently and more effectively. Under the name YouCon cube first promising results on CallCenterWorld. The IT service provider with headquarters in Vienna focused on its solutions on the interaction between humans and technology. This applies to the integration of VoIP software into existing and new infrastructures as well as for process optimization and design customized software solutions. As a successful product is the in-house Myrmex”this internally as well as in the supporting outsourcing use. The wide range of means full product solutions from a single source for individual tasks. Since 2007 the company service partner of SAP. Due to the proven cooperation, SAP for YouCon has a sales and integration partner opted for the all-IP solution SAP business communications management.